has a problem with its image. As unemployment figures will rise and more
persons are covered by the unemployment insurance, the demands for a higher
standard of their services will also increase. They must be able to attract
more vacancies from the employers, especially from private employers, and also
attract a wider range of job seekers. How can this be achieved?
this project we will develop a Model Office Concept. In the concept -
eventually it will take the form of a manual - will be described the principles
and the standards to be applied in Turkish Employment offices, especially in
the new offices that will be constructed. To check the concept and try new
ideas in "real life",
has selected eight pilot offices. The offices represent both big and small
cities, both urban and rural areas.
the activities started in April 2004 the Pilot Offices have improved their
relations to employers, they have introduced better possibilities for job
seekers to find information about vacancies and trainings and they have
improved their organisation. During the project period we are continuously
assessing their experiences and support them with training and advice.
support from the local social partners is essential for every Employment
Service. In the Pilot Offices we expect a close cooperation to be developed and
that the social partners will have a real influence on the activities of the
offices. Regular meetings with social partners have been introduced in the
Pilot offices and the development will be supported and evaluated.
pilot offices are:
offices are designed to meet the requirements of modern Employment Service in
line with European standards. Within the framework of ISKUR ALMP project we
have successfully tried out how new techniques in employment services can be
applied to Turkish conditions. Even if the final evaluation of the whole Model
Office concept will not be completed until this summer, it is already at
present stage possible to assume that some experiences will be recommended for
submission to all
the future a broader range of services will be performed in
offices than is the situation of today. These services are today a part of the
every day work in modern European Employment offices. Generally they imply that
the Employment office is a workplace not only for the staff but also for their
clients: job seekers and employers. The modern Employment Office is a public
meeting place for all persons involved in the local labour market, not only the
place for registration of unemployed job seekers.
The new services to be introduced in
offices will lead to a larger number of clients – employers, job seekers,
representatives for enterprises and institutions – visiting and meeting at the
Employment Office. Here are some
examples of new services tried out in the present ISKUR Pilot offices that have
proven to be useful:
order to give a transparent information about opportunities on the labour
market, locally and nationwide, there should be an area for display of
information. The information should be displayed on billboards and bookshelves.
In many countries also other media, like e g video and VCD are used for such
job seekers will have access to special self service computers (kiosks). These
kiosks need to be placed in an open area where there is also staff
today registration is performed in big rooms, often at long open desks, there
should also be adjacent suitable work places for face to face interviews with
job seekers with special needs.
search trainings should be regularly performed at
offices, as well as other meetings for information or training with groups of
will play a more significant role in the implementation of a national
employment and HRD policy than today. This involves meeting with
representatives for the provincial and local governments, with employers’ and
employees’ organisations, other public and private institutions.
should be equipped with suitable meeting rooms to house regular meetings with
the social partners.
Internal staff training play an important role in modern institutions. To
facilitate for ISKUR to give staff training not only in
and Söke but also e. g. in the southern and eastern provinces, some of the
offices in those provinces will be equipped with big conference rooms.
There are also a range of other services that today are available in European
Employment services but have not yet been introduced in Turkey, mostly due to
lack of staff and premises. It includes e. g. increased services in vocational
guidance at all ISKUR offices, organising job clubs for unemployed, organising
various seminars both for job seekers and for employers, the possibility to
offer temporary facilities for new established enterprises for performing
interviews with possible candidates and to organise test sessions for selection
To give maximum flexibility to different solutions of arranging the office area
the construction of the new buildings will have “raised floors” at the entrance
floor. This allows for easy and inexpensive changing of walls and electricity
cabling according to different needs.
summarize this justification we would like to underline that the new ISKUR
offices are designed to support the vision that
will play an increasingly important role in Turkish economic and social policy.
will be prepared to open up their offices to become an attractive meeting point
for social partners involved in the labour market. The size and design of all
new ISKUR offices must be suitable to meet the needs not only of the present
but of all residents of the province.
are with Construction and
Contracts for the
renovation of three employment offices and one training centre has been signed
based contractor KUR Insaat. The employment offices to be renovated and
upgraded to model offices are located in
The training center of
in Söke will be renovated under the same contract as the employment offices.
Additionally a contract
for construction of 16 model employment offices has been awarded to the joint
venture of HGG and EMSAS. HGG is an
based company and EMSAS is based in
The renovation works
were initiated in early March for all four renovation projects.
The construction of
model offices will take place in the following cities:
Ardahan, Igdir, Agri,
Diyarbakir, Elazig, Hatay, Kilis,
, Tokat, Corum, Gebze, Bandirma and Nigde.
Presently the detailed
design is ongoing and mobilisation at the sites is expected to start in the
middle of May.
Hifab is responsible of
contract management and supervision of works.
Presently 15 supervisors
have been employed to carry out the supervision. Additionally, electrical,
structural and electrical control engineers have been hired for the control of
the design proposed by the contractors.
In total, 19 engineers
are involved in the supervision services planned to be continued to early